xiv, 226 pages : 22 cm

Includes index

The challenge -- Interpersonal tragedies : why the world needs a simple, practical peacemaking tool for everyday life -- Does self-help help? : how this book might save your job, your marriage, your ... -- Assessing the cost of conflict in your organization -- Why do we self-destruct? -- The three levels of conflict -- Do-it-yourself mediation : a 4-step method -- A skeleton view -- The cardinal rules -- STEP 1 : find a time to talk -- STEP 2 : plan the context -- STEP 3 : talk it out -- Skills for dialogue -- STEP 4 : make a deal -- Limitations -- Resolution is nonrational -- What it can do, what it can't -- When it works, when it won't -- Third-party mediation -- Helping others manage their differences -- Why it works -- Introduction to the behavioral science of difference-management -- Dynamics of interpersonal conflict -- Forces toward harmony -- Summary : how do-it-yourself mediation turns conflict into cooperation -- Common courtesy -- Better living through mediation in everyday life

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